Jackbit Privacy Policy

At Jackbit, we take the protection of your personal data seriously. This privacy policy explains how we collect, use, store and safeguard your information when you visit our website, register a Jackbit casino account or use any of our gaming and betting services. By using our platform, you agree to the practices described below. We encourage you to read this policy carefully alongside our terms and conditions before you register or make a deposit.

Who We Are

Our services are operated by Data Link Digital B.V., a company registered in Curaçao with company number 164124, registered at Zuikertuintjeweg Z/N, Curaçao. We are licensed and regulated by the Curaçao Gaming Authority under licence No. OGL/2024/1562/1139. DATALINK TECH LIMITED, registered in Cyprus, acts as our payment agent. Throughout this policy, "we", "our" and "us" refer to Jackbit and its operating entities.

Information We Collect

When you complete Jackbit register steps, we collect certain personal information necessary to open and maintain your account. Our registration process is intentionally simple, requiring only an email address and password to get started, though additional verification may be requested later for withdrawal purposes.

• We collect your name, date of birth, email address and contact details provided during Jackbit login and registration
• We record your transaction history, including deposits, withdrawals, and any Jackbit bonus or Jackbit promo code activity
• We gather technical data such as your IP address, device type, browser information and geolocation to comply with licensing restrictions
• We store your gameplay activity, including slots, live casino and sportsbook betting history
• Where verification is triggered, we collect government-issued identification documents and proof of address as part of our KYC Policy
• We may collect communications you send us through live chat, email or social media channels

How We Use Your Information

We use the information we collect to operate, maintain and improve our services. Our Jackbit casino platform relies on this data to process transactions, prevent fraud, and personalise your gaming experience, including tailored Jackbit bonus codes and loyalty rewards through our Rakeback VIP Club.

• We use your data to verify your identity and comply with anti-money laundering obligations
• We process your information to manage deposits, crypto withdrawals and Jackbit withdrawal time tracking
• We analyse your activity to detect suspicious behaviour, multiple accounts or bonus abuse
• We use your contact details to send account notifications, promotional offers and updates about new Jackbit promo codes or Jackbit free spins
• We may use aggregated, anonymised data for internal analytics and reporting

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and within our Jackbit app. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our casino, sportsbook and promotional pages. You can manage or disable cookies through your browser settings, though this may affect certain features of our platform, including automatic Jackbit casino login functionality.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you register and use our services, our legitimate interests in preventing fraud and maintaining platform security, and our obligation to comply with the Curaçao Gaming Authority's regulatory requirements. Where required, we will obtain your consent before processing certain categories of data, such as marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our business and comply with applicable law.

• We share data with payment processors, including our payment agent, to facilitate deposits and crypto withdrawals
• We may disclose information to regulatory authorities, including the Curaçao Gaming Authority, upon lawful request
• We work with third-party game providers such as Pragmatic Play, Evolution and Play'n GO, who may receive limited gameplay data to operate their games
• We may share data with fraud prevention and KYC verification partners when processing withdrawal requests
• We may disclose information if required by law, court order, or to protect our rights and the safety of our users

Data Security

We are committed to protecting your data through appropriate technical and organisational measures. Our platform uses secure payment processing, encryption protocols and two-factor authentication (2FA) to safeguard your account information. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting obligations. Transaction records, KYC documentation and account activity related to your Jackbit casino account may be retained for a period required under Curaçao gaming regulations, even after your account is closed.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team at Support@jack.com, and we will respond in accordance with applicable data protection requirements.

Responsible Gaming and Data Protection

We recognise the importance of protecting vulnerable users. If you choose to activate self-exclusion or set deposit limits through our Responsible Gaming tools, we will process this information solely to enforce your preferences and will not use it for marketing purposes. We encourage all players to review our Fairness & RNG Testing Methods and Self-Exclusion pages for further information.

Third-Party Links

Our website may contain links to third-party sites, including affiliate pages offering a Jackbit referral code or additional promotional content. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately before providing any personal information.

International Data Transfers

As we operate internationally and serve a crypto-first audience across multiple regions, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfers are conducted in accordance with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take immediate steps to delete such data.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us using the details below:

• General support: Support@jack.com
• Payments enquiries: Payments@jack.com
• Verification and KYC: kyc@jack.com
• Affiliate enquiries: Affiliate@jack.com

Our support team is available 24/7 via live chat, and we also maintain a presence on X, Discord, Telegram and Instagram for additional assistance. We are committed to addressing your privacy concerns promptly and transparently.